Frequently Asked Questions

Do you offer free shipping?

Yes. pooliano offers free shipping on all orders within the United States. No minimum order value is required.

How long does shipping take?

Orders are processed within 1 to 2 business days. Delivery takes 5 to 8 business days after processing via USPS, UPS, or FedEx.

Can I return an item?

Yes. Items may be returned within 30 days of delivery, provided they are unused and in original condition. Customers are responsible for return shipping costs unless the item received was incorrect or arrived damaged.

Email: support@pooliano.store

How do I track my order?

Once your order ships, you will receive a confirmation email with tracking information.

What sizes are available?

Size availability varies by product. Please refer to the individual product page for available sizes.

What payment methods do you accept?

We accept major credit cards including Visa, Mastercard, American Express, and Discover, as well as PayPal and other payment methods available at checkout.

How do I contact customer support?

Email: support@pooliano.store

Phone: +1 (865) 766-2075

Address: 805 Evolve Way, Apt 312, Knoxville, TN 37915, United States